Knotwell does not guarantee sales, income, royalties, or enforceability of user-supplied custom terms. Creators are responsible for confirming that they own or have permission to publish every asset.

Knotwell honours a refund window on every purchase. This page describes how the default window works, what a creator can choose to set on top of that, and how chargebacks interact with already-routed payouts.

The buyer window

Every asset carries a baseline refund window — 7 to 30 days from purchase, depending on the asset kind and the creator’s published refund-policy text. Within that window, a buyer can request a refund from the order’s success page or by writing to Knotwell support.

Creator-set exceptions

A creator may publish a refund policy on their assets that is more permissive than the baseline — for example, a 60-day window or a no-questions-asked refund. Where a creator-set policy is more permissive, buyers can rely on it.

Knotwell does not allow creators to publish a refund policy that is less permissive than the baseline; the buyer cannot be made worse off than the platform default.

Chargebacks

A chargeback is a reversal initiated by the buyer’s bank, outside Knotwell’s control. When a chargeback lands, the original sale is reversed in full. Knotwell may recover the routed upstream shares from the next payout or invoice the creator.

Knotwell strongly prefers resolving buyer issues inside our refund window before a buyer escalates to a chargeback. If you want a refund, the order page is the right place to ask.

Upstream shares on refunds

When a sale is refunded, Knotwell reverses the upstream shares that were routed on that sale. If a payout has already been issued, the negative is deducted from the next payout, or invoiced if no future payout is expected.

Changes

We may update this refunds policy. Material changes will be announced by email or in-product with at least 14 days’ notice.

Contact

Refund requests and questions: support@knotwell.co.